99cv Privacy Policy — Your Data Is Our Responsibility
This policy provides a full description of how your personal information is collected, stored, and kept secure on the 99cv platform.
1. Introduction
99cv ("we", "us", or "the platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information we collect when you use 99cv's website, app, and related services ("services"), how that information is used, and what steps we take to protect your data.
By using our services, you agree to the terms described in this privacy policy. Please review this policy regularly, as it may be updated from time to time.
2. Information We Collect
To provide 99cv's services, we may collect the following types of information:
a Personal Identification Information
Information you provide during registration or account verification:
- Full name and date of birth
- Email address
- National ID card or passport number (for age verification)
- Residential address
- Mobile number (for transaction verification)
b Financial and Transaction Information
Information required for processing deposits, withdrawals, and payments:
- bKash, Nagad, Rocket, or bank account details
- Transaction history and amounts
- Payment method verification details
c Usage and Technical Information
Information collected automatically while you use our platform:
- IP address and device identifier
- Browser type and version
- Operating system
- Session information and login duration
- Page visits and click patterns
- Cookies and similar tracking technologies
d Gaming Activity Information
To improve your gaming experience and ensure responsible gaming:
- Betting history and preferred games
- Win and loss records
- Session duration and frequency
- Responsible gaming limit settings
3. Purpose of Using Information
99cv uses collected information for the following legitimate purposes:
Account Management
Information is used to create, verify, and manage your account. Age verification and identity confirmation are mandatory for every user.
Transaction Processing
Information is used to complete deposit and withdrawal processes via bKash, Nagad, Rocket, and bank transfers, and to ensure the security of financial transactions.
Fraud Prevention
Technical and behavioural data is used to prevent unauthorised account access, fraud, and money laundering.
Responsible Gaming
Information is used to monitor users' gaming habits, identify risky behaviour, and provide responsible gaming services.
Customer Support
Information is used to provide fast and effective resolution of your issues through 24/7 live chat support in Bengali.
Service Improvement
Information is used to analyse user experience and improve the platform's functionality and usability.
4. Sharing Information with Third Parties
99cv does not sell or rent your personal information. However, limited information may be shared with third parties in specific circumstances:
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. These organisations follow independent data protection policies.
Technology Service Providers
Limited technical information may be shared with trusted technology partners (such as server hosting and game software providers) for platform operations. These partners operate under strict confidentiality agreements.
Legal Obligations
99cv may be required to provide information to authorities under court orders, government directives, or applicable law. In such cases, only the minimum information necessary to fulfil the legal requirement will be shared.
5. Cookies and Tracking Technologies
99cv uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device.
Essential Cookies
These cookies are necessary for the service to operate. They are used to maintain login sessions, perform security checks, and support the platform's core functionality. These cookies cannot be disabled.
Analytics Cookies
These cookies are used to analyse platform usage and improve the user experience. The data collected is aggregated and cannot be linked to any individual.
Preference Cookies
These cookies are used to remember your language preferences, display settings, and other personal preferences. You can delete these cookies at any time from your browser settings.
6. Data Protection and Security
99cv uses industry-standard technology and practices to ensure the security of your information:
SSL Encryption
All data between your browser and our servers is protected through SSL/TLS encryption.
Firewall Protection
Advanced firewalls and security systems are active at all times to prevent unauthorised access.
Regular Audits
Regular security audits and assessments are conducted to ensure the effectiveness of our security measures.
7. Data Retention Period
99cv retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:
Account Information
Retained for as long as your account is active and for a set period after account closure to fulfil legal obligations.
Transaction Records
Financial transaction records are retained for the period required by legal and regulatory requirements.
Session and Log Data
Technical logs and session data are retained for a limited period for security analysis and troubleshooting, then deleted automatically.
8. Your Rights
As a 99cv user, you have the following rights over your own information:
Right to Access
You may request a copy of the information we hold about you at any time.
Right to Correction
If any of your information is incorrect, you may request a correction. We will make the correction as soon as possible.
Right to Deletion
In certain circumstances you may request that your information be deleted, however some information may need to be retained due to legal obligations.
Right to Restrict Processing
You may object to or request restriction of the processing of your information for specific purposes.
Right to Data Portability
You may request your information in a structured and readable format.
Right to Withdraw Consent
You may withdraw your consent to the processing of your information at any time. This will not affect any processing that took place prior to withdrawal.
9. Protection of Minors
Age Verification Policy
99cv strictly does not provide services to persons under the age of 21. Age is verified at the time of registration and identity document verification is mandatory.
If we are informed that a minor has created an account, we will immediately close that account and delete all associated information.
10. Changes to This Policy
Update Process
99cv may review and update this privacy policy from time to time. This policy will be updated when new features are added to the service, when legal changes occur, or when data protection is improved.
For significant changes, we will notify you by email or by a notice on the platform. Continued use of the service after any changes will be considered as your agreement to the new policy.
Update History
The latest version of this privacy policy took effect on January 1, 2026. For previous versions, please contact our support team.
11. International Data Transfers
International Partnerships
International servers or services may sometimes be used to support 99cv's technology infrastructure and service delivery. In such cases, your information may be processed outside Bangladesh.
For international data transfers, we ensure that the relevant partners maintain data protection standards equivalent to ours and comply with applicable international data protection laws.
Contact Us
For any questions about the privacy policy or to exercise your rights, please contact our support team.
Live Chat Support
24/7 support available in Bengali
Use live chat for quick resolution