99cv Responsible Gaming — Your safety is our priority
99cv is committed to safe and responsible gaming so that sports and betting remain an enjoyable experience at all times.
What is Responsible Gaming and why does it matter?
Responsible gaming means using betting and casino games as a controlled form of entertainment — never as a source of financial trouble or mental stress. 99cv believes every player has the right to set their own limits, and the platform's responsibility is to help protect that right.
Online betting is growing fast in Bangladesh. However, any form of gambling or betting carries a risk of addiction. That is why 99cv has prepared various tools and policies to keep every user informed and to help build healthy playing habits.
Remember — betting should be for enjoyment, not as a way to relieve stress or as a reliable source of income. If you ever feel that gaming is going out of control, our support team is always here for you.
Signs of problematic gaming
Seek help if any of the following signs apply to you:
- Betting again to recover lost money
- Borrowing money from family or friends to bet
- Being unable to stop playing or feeling uncomfortable when trying to
- Betting affecting work, studies, or relationships
- Hiding betting or concealing the amount wagered by lying
- Betting to escape stress, anxiety, or depression
Our Safety Tools
Deposit Limit
You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires waiting a set period, which protects against impulsive overspending.
Time-Out Feature
If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this time you will not be able to log in to your account or place bets. Once the time-out ends, your account is reactivated automatically.
Self-Exclusion
If you feel betting is having a negative impact on your life, you can apply through self-exclusion to close your account for 6 months or permanently. No promotional emails will be sent during this period.
Account Security
Your account password should be known only to you. Do not share your login details with anyone. 99cv will never ask for your password by phone or email. If you notice any suspicious activity, contact support immediately.
Reality Check
You will receive pop-up notifications at regular intervals showing how long you have been playing and your total winnings or losses. This helps you keep track of your own spending.
24/7 support
Our Bengali-speaking support team is available 7 days a week, 24 hours a day on live chat for any concerns you have. Feel free to reach out for any questions or assistance related to responsible gaming.
21+ Age Policy and Protection of Minors
99cv provides services only to individuals aged 21 and above. Keeping minors protected from online gaming or betting is one of our highest priorities.
An age verification process must be completed at registration. If the holder of an account is found to be a minor, that account is cancelled immediately and any deposited funds are returned.
- Use parental control software to prevent minors in the family from accessing devices.
- Never enter your login password or bKash / Nagad PIN in front of children or teenagers.
- Do not leave your account logged in on unattended devices.
- If you suspect a minor is using the platform, notify support immediately.
99cv's Responsible Gaming Commitment
- We never send promotional messages to minors.
- Self-exclusion requests are always processed with priority.
- Lowering a deposit limit is immediate; increasing one requires a wait of 24 to 48 hours.
- If a problem is identified, we proactively reach out to the player.
- Every game is operated under SSL encryption and fair play policies.
- Responsible gaming advice in Bengali is available through live chat support.
How to Set Limits
Set a Deposit Limit
Log in to your account
Go to the 99cv login page and enter your username and password to access your account.
Open Account Settings
From the profile menu, select the "Responsible Gaming" option.
Choose the limit type and amount
Set a daily, weekly, or monthly limit and choose the amount that suits you.
Confirm
Save — the limit will take effect immediately and you will receive a confirmation by email.
Apply for Self-Exclusion
Contact Support
Submit a self-exclusion request via live chat or email ([email protected]).
Set the time period
Choose from 6 months, 1 year, or permanent exclusion.
Identity Verification
A brief verification process must be followed to confirm your identity.
Exclusion Activated
Once the request is processed, your account will be locked and no marketing messages will be sent.
A General Understanding of RTP and Odds
RTP (Return to Player) is a general statistical percentage that indicates how much money a game returns on average over a long period. A higher RTP does not mean you will win — it is a long-term average, and short-term results are entirely random.
Volatility or variance refers to the degree of ups and downs in wins and losses within a game. High-volatility games may offer larger wins but less frequently; low-volatility games offer smaller wins more frequently.
Set a budget before you play
Your budget is the amount you can afford to lose. Never bet more than that.
Manage your expectations of winning
The outcome of every game is random. Previous wins or losses do not affect the next result.
Do not chase lost money
Betting more to recover a loss is the most risky habit you can develop.
Take breaks
Betting for a long stretch without a break weakens decision-making. Taking regular breaks is important.
Need help? Contact Us
If you feel betting is causing problems for you or someone you know, do not wait — contact our support team. We will help you without any judgment.
Live Chat
Our support team is available in Bengali via live chat 24 hours a day, 7 days a week. Ready to help with deposit limits, time-out, or self-exclusion — whatever you need.
Email Support
For any responsible gaming requests or questions, email us at: [email protected] — we will respond as quickly as possible.
Confidentiality Assured
Your information and requests are kept completely confidential. Anything you report related to responsible gaming is not shared with any third party.
Responsible Gaming FAQ
Enjoy the best games at 99cv safely
Enjoy cricket betting, slots, and live casino by following responsible gaming guidelines. Our support team is always here for any questions.